Refund policy

Return & Refund Policy

At BEH – Bindal Export House, we want you to love every piece you bring home. We take care to pack our products securely and deliver them in the best possible condition. However, if something isn't right with your order, we're here to help.

1. Return Eligibility

If your product arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please share:

  • Your order ID.

  • Clear photos or an unboxing video showing the issue.

  • A brief description of the problem.

Please retain the original packaging until the issue is resolved.

2. Damaged, Defective or Incorrect Products

We understand how disappointing it can be to receive a product that isn't as expected. If your order arrives damaged, defective, or incorrect, our team will review the issue and help with an appropriate resolution, which may include a replacement or refund, as applicable.

Please contact us at [bindalexporthouse24@outlook.com] or [+91-9646999946] with your order details.

3. Returns and Exchanges

Since our products are carefully selected and packed home and garden décor pieces, returns or exchanges for a change of mind, personal preference, or incorrect size selection may not be accepted, unless otherwise stated on the product page or required by applicable law.

We encourage you to check the product images, dimensions, colours, and descriptions carefully before placing your order. If you have any questions, feel free to contact us before purchasing.

4. Refund Process

If a refund is approved, it will be processed to your original payment method, wherever possible. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

We will keep you informed about the status of your refund.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can be accommodated before the order is processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, subject to applicable law.

6. Need Help?

We're a team that genuinely cares about what reaches your home. If you have a concern about your order, please get in touch and give us the opportunity to help.

BEH – Bindal Export House
Think Beautiful, Live in Decor.

Email: bindalexporthouse24@outlook.com
Call/ WhatsApp: +91-9646999946