FAQ

1. What types of products do you offer?
   • We offer a wide range of home decor products including table top decor, planters, wall art, and accessories. Our products are designed to enhance every room in your home and reflect your personal style.
2. Are your products eco-friendly and sustainable?
   • We have`nt worked on it yet , but in future we will surely thrive for it.
3. How do I place an order?
   • You can place an order directly through our website by adding items to your shopping cart and following the checkout process. Alternatively, you can contact our customer service team to place an order over the phone or via email.
4. What payment methods do you accept?
   • We accept various payment methods including credit cards, debit cards, PhonePe, GooglePay and other secure online payment options. Payment must be made in full at the time of purchase.
5. What is your shipping policy?
   • We offer shipping to addresses within your shipping areas. Shipping fees and delivery times vary depending on the shipping destination, product availability, and shipping method selected. Please refer to our shipping policy for more information.
6. Do you offer international shipping?
   • Yes, we offer international shipping to select countries. International shipping fees, taxes, and customs duties may apply. Please contact our customer service team for international shipping inquiries and rates.
7. What is your return and exchange policy?
   • We want you to be completely satisfied with your purchase. If you are not satisfied, you may return or exchange eligible items within 7 days of receipt. Please refer to our return and exchange policy for detailed instructions and eligibility criteria.
8. How can I track my order?
   • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order online through our website or the carrier’s website.
9. How do you ensure the quality of your products?
   • We work closely with trusted manufacturers and artisans to ensure that our products meet our high quality standards. We also conduct regular quality control checks to ensure the integrity of our products.
10. How long does it take to process and ship orders?
    • Orders are typically processed and shipped within 1-2 business days. Shipping times may vary depending on the shipping method and your location.
11. What if my order arrives damaged or defective?
    • If your order arrives damaged or defective, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund as soon as possible.
12. Can I cancel or change my order after it has been placed?
    • It will be canceled immediately if you click on cancel order and you will get refund within 2-3 days.
13. Do you offer discounts or promotions?
    • Yes, we offer discounts and sale from time to time. Follow us on Instagram-bindalexporthouse , Facebook-Bindal Export House and on our website to keep updated.
14. Do you offer gift wrapping services?
    • Yes, we offer gift wrapping services for an additional fee. Simply contact us through Email-bindalexporthouse24@outlook.com / Whatsapp or call +91-9646999946.
15. How can I contact customer service?
    • You can contact our customer service team via email at bindalexporthouse24@outlook.com, phone or Whatsapp at +91-9646999946. Our customer service hours are 24hours.